Policy
Shipping & Delivery Policy
How we get your cases to your practice or your patient, what it costs, and what to do if something doesn't arrive as planned.
Premium products
Please note that delivery for Premium Retainer(s) will be included only when using DPD or Royal Mail services.
Standard products
Will have a delivery charge, please see below. We are currently using DHL and DPD for UK deliveries. The charge is per delivery, and will be split evenly between all orders in that delivery.
Delivery charges
Charges are applied per delivery, not per order. Where multiple orders are sent together, the cost is split evenly per order.
DPD
Default service — highest success rate
- Next Day
- £10
- By 12pm
- £12.50
DHL
- Next Day
- £14
- By 12pm
- £22
Royal Mail
Tracked 24hr with signature — allow up to 3 working days
- 24hr Tracked
- £5.00
Prices are subject to change and delivery times are not guaranteed. If you would prefer to use a Royal Mail service, contact us on 0191 307 7018 or email support@3dental.co.uk.
How charges appear on your order
The delivery charge will be added on to your order, so you can view it on your portal and invoice. If there is a change in DHL, DPD or Royal Mail delivery pricing, please see our website for further updates.
Please be aware that if there is a strike or bad weather condition, delivery may be delayed. Alternatively, if you have a preferred courier, please contact us on 0191 307 7018 or email support@3dental.co.uk.
Further details
Guarantee of 72hr delivery is within working days only.
If delivery is attempted but cannot be made, this is not covered.
Orders need to be placed before 5pm.
Delivery is within Mainland UK only.